Xbox Support claims DVD-ROM noise from being “Too Power Packed”
December 1st, 2007 by scott topicI just got off the phone with Xbox Support, and I am dumbfounded by how ridiculous my experience was.
I was calling because the DVD-ROM drive in the console is constantly buzzing. It is a loud annoying buzz, that starts up whenever a disk begins spinning. The problem only occurs when a disk is in the drive, and never happens during an Xbox Live Arcade game. This means it is not from a fan, but is related to the drive.
Xbox 360 support helped me set up a registration with them (I hadn’t done that yet), and then asked about my problem. The tech then dropped the marketing-speak bombshell by claiming the noise was from:
“Fans kick in, transistors start working.. it could be that the console’s too power packed”
I am a system administrator and computer technician as my profession. I know this is a bad drive bearing. I questioned his idea that transistors were causing my dvd-rom drive to buzz, but he restated that he thought that was the cause. He then stated that if I wanted to send it in anyway it would cost me $99.
This is a far cry from some of the excellent support experiences I’ve heard about. I was left with no resolution. Marketing speak has no place in the tech support room.
December 2nd, 2007 at 6:10 pm
[...] Me guardo mis opiniones… que no podrían ser muchas en todo caso. Fuente: CONTRAPTICA [...]
September 18th, 2008 at 12:27 pm
i have a hard drive i would like to sell.
my 360 had the ring of fire. i took it apart to try to fix the problem but a screw was sriped so i went a head and took out the goodies (heard drive,fans,and dvd rom drive)the heard drive i gave to my brother who has a 360 to but the dvd rom drive is in my desk at home and i need some money and dont have a use for the hard drive.so pleas email me back if u want to buy it.o ya the rest of the 360 was demolised that should say how mad i was at the 360 at that time